Never usually leave reviews. Just wanted to write about John in the service department. His customer service was great. He contacted me several times about bringing my boat in too fix a motor situation that was going on for quite some time. Told me there would be a 1-2 day turn around to complete the work. Called me the very next day saying the work had been completed , and even called a few days later just to check up and make sure everything was good.
Bought my boat there new friendly staff, very helpful
Purchased a 26' Glacier Bay Coastal Runner through Joe. He is a great guy and runs a great service dept.
Excellent service and prices are unbeatable, staff are friendly and very knowledgeable on what I need to fix my engine. Komol tata from Marshall Islands.
I bought my 1st sailing Kayak at Windward boats and they were very helpful teaching me how to use it. One year later I upgraded to a Hobie Tandem Adventure Island ailing kayak and throughout my ownership, Windward Boats did an outstanding job supporting my desire to fish from the sailing kayak. Stan (Kayaks) set me up with experienced sailors and clubs in the area. Windward parts department has all sorts of hidden treasures if you explore around. Of course - they stock all good quality safety gear, VHF radios, GPS, sounders, etc
Recently, I purchased a brand new 21 foot Boston Whaler to use as both recreation and serious off-shore fishing. The sales staff (Randy) spent considerable time with me to ensure that I was getting the "right" boat for me. Once selected, Rita (service manager) made sure that the boat was in perfect condition for delivery. It was delivered to me in a very clean and operational condition. Nothing like new boat smell to start the day off right. I highly recommend Windward Boats for all your boating needs, they have experts on staff covering everything from the smallest kayak to the largest ocean capable craft and all the goodies to keep every boater going.
They take boater safety seriously and I commend the service department for discovering and correcting a minor issue during the standard 20 hour check that went unnoticed by myself. The owner (Joe) contacted me personally to ensure I was satisfied with corrective actions. He conducts routine meetings with all departments to discuss current issues and to implement proactive customer interface - not reactive like the service one could expect from a less professional organization.
After several outings, I wanted to make a minor adjustment to the trailer set-up due to the steep boat ramp in my neighborhood. Dean (parts) was very helpful. Not only did he set up my trailer perfectly, he also gave me valuable tips for maintaining my surge brakes in good operating order for years to come. I suggest all customers take the time to get to know the staff...they have DECADES of valuable experience and are willing to share it. No way you could ever google that kind of useful information on your own....
I could go on for pages...but I have to get off the computer and go boating....
I am writing this letter to express my gratitude for the excellent customer service I have received at Windward Boats, especially from Lorraine Garnier in the kayaks division. Since 2007, I have been a customer of Windward Boats and have purchased 2 new boats from you fine folks. In 2007, I purchased a Hobie Getaway and in 2010 I purchased the very first Hobie Tandem Island in the Hawaiian Islands from Lorraine.
Lorraine has played a key factor in making the experience of buying a new boat incredibly enjoyable and she has made me feel very comfortable in becoming a repeat customer of Windward Boats. Specifically, within the first 3 months of owning the Tandem Island, I broke the rudder sailing in normal tradewinds. Lorraine immediately put in a warranty claim, replaced the rudder and had me back on the water within 2 weeks. In addition, Lorraine called Hobie on my behalf to see if they could do anything with a spare rudder that I had bought for the kayak, which had been replaced with a new rudder design. Through Lorraine, I was able to get a $26.00 credit from Hobie for the old rudder.
Now, you may be thinking: great, we're losing all this money from our excellent customer service. Not true. Lorraine has a gift for sales as well as service because every time I come down to Windward Boats, I end up walking away spending at least a hundred dollars. For example, when the rudder broke, Lorraine had it fixed and then sold me a new $200 cover for the kayak (btw, that was a great investment for a red colored boat). This happens just about everytime. Get me into the store (even for a warranty claim) and I'll buy something.
Anyway, Lorraine is a true gem to your company and I am thankful to do business with her and with Windward Boats.
In closing, I have attached a picture of my Tandem Island fully rigged on Papohaku Beach (on the West end of Molokai). I sailed the boat inter-island last week from Hawaii Kai to Molokai and had one of the greatest adventures of my life.
Malaho nui, WWB,